Refund Policy
At Reckers Automation India Pvt. Ltd., we value our customers and are committed to providing high-quality products and services. If for any reason you are not satisfied with your purchase, our refund policy is designed to address your concerns in a clear and straightforward manner.
Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- The item must be returned within 7 days of delivery.
- The item must be unused, in its original condition, and include all original packaging and accessories.
- Proof of purchase, such as a receipt or invoice, must be provided.
Non-Refundable Items
Please note that the following items are not eligible for refunds:
- Customized or personalized products.
- Items damaged due to improper use, handling, or wear and tear.
- Services that have already been rendered.
Refund Process
Once we receive your returned item and verify its eligibility, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that processing times may vary depending on your payment provider.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team via email at digital@reckersautomation.com to initiate the refund process.
- Provide your order details and reason for the return.
- Ship the item back to our designated return address, which will be provided upon request.
Shipping Costs
The customer is responsible for covering the shipping costs associated with returning the item. In cases where the refund is due to an error on our part (e.g., wrong or defective item), we will reimburse the shipping costs.
Contact Us
If you have any questions about our refund policy, please feel free to contact us:
We appreciate your understanding and cooperation in ensuring a smooth refund process. Thank you for choosing Reckers Automation India Pvt. Ltd.